Leadership - NRC Health

Gundersen Health System and M Health Fairview leaders describe how they used the HUme to increase Net Promoter Scores and enact real-world, realistic changes across their health systems during a recent NRC Health webcast. →

When elevating Human Understanding in healthcare, the key to success is simple: focus on people and build trusted relationships. During November’s Becker’s Hospital Review podcast, Jon Tanner, Program Director of Human Understanding at NRC Health, hosted two distinguished healthcare leaders to discuss the importance of Human Understanding in providing personalized experiences for patients. The podcast featured Shannon Hulett, DNP, RN, CNL, Director of Patient Experience at Gunderson Health System, and Casey Arends, Customer Experience Manager at M Health Fairview. →

Report details new data, trends, and strategies for healthcare organizations. →

Gundersen Health System and M Health Fairview are among the NRC Health partners that have implemented the HUme into their patient experience surveys. Supporting this effort with intentional strategies to engage leaders and teams, these systems are now enjoying unprecedented increases in NPS. →