2021 consumer panel highlights the impact of wait times on NPS scores
Here are eight ways a healthcare organization can make a difference if wait times can't be shortened →
Let every voice be heard
It is now more important than ever to ensure all patients have equal access to provide feedback into their experiences, and patient priorities and needs are included in all levels of care design, delivery, and measurement. →
Human Understanding award finalist creatively inspires staff and patients
Inspirational Medical Director of Care Transformation connects in creative ways to show staff and patients, “We’re here for you” →
New podcast episode: Individualizing care during COVID
Join hosts Ryan Donohue and Brian Wynne as they speak with Jennifer Baron, Chief Experience Officer, UC Davis Health. →
Increase of ER visits with short staff creates decrease in NPS scores
Discover how increased volumes and staffing shortages affect patient experience, and gain practical ideas you can implement to improve outcomes today. →