Designing Effective Clinical Encounters Around Patients’ Real Lives
Organizations both in and out of healthcare seek to strengthen their consumer loyalty and relationships. →
Learn, understand, adapt: A Q&A with Holy Name Medical Center’s CEO, Michael Maron
When Holy Name Medical Center became the epicenter of New Jersey’s COVID-19 cases in March, its president and CEO, Michael Maron, and his team took extraordinary measures to manage the crisis. →
Ryan Donohue talks Patient No Longer on ReviveHealth’s “No Normal” podcast
Ryan describes the resolution of Patient No Longer: the importance of tapping back into the natural power of healthcare. →
COVID-19, communication, and consumerism: What healthcare organizations need to know
If nothing else, 2020 has resoundingly affirmed the importance of effective public-health communication. Accurately informing the public about the risks of the coronavirus and making a persuasive case for behavior change have likely saved tens of thousands of American lives. →
COVID and consumerism: Insights from Dennis Pullin, CEO of Virtua Health
In the years before 2020, consumerism had been a powerful but incipient force in the healthcare industry. Its influence was continuously shaping how healthcare organizations worked, but at a pace that was, in retrospect, manageably gradual. →