Recently, the Becker’s Healthcare Podcast interviewed Dr. Peggy Greco, Chief Patient Experience Officer at Nemours Children’s Health, and NRC Health Customer Success Manager Cami Mitelman to discuss what diversity, equity, and inclusion outcomes look like in patient experience. →
Using statistical modeling to analyze 600,000 experience surveys across more than 40 healthcare organizations, we were able to determine that provider listening matters most when it comes to building trust. →
“While our number-one priority was providing safe and effective care for our patients and meeting the needs of children who needed our care, there was also a focused attention by our leadership on supporting our team members.” →