Published January 8, 2019 on hitconsultant.net Skeptics about the future of artificial intelligence (AI) in healthcare are running out of reasons to →
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perspective from NRC Health.
Leaders already know that they can’t take their patients’ goodwill for granted. In fact, consumer confidence in the healthcare industry has been on the wane for some time. To win that confidence back, organizations would do well to target those specific aspects of their operations that leave patients feeling unsatisfied. Fortunately, NRC Health’s 2018 feedback data, based on natural language processing of over 1.4 million open-ended patient comments, points the way to some promising arenas for intervention. →
2018 was another year that suggested that healthcare leaders can’t take the status quo for granted. Change is coming, and quickly. To help prepare for it, here are three predictions, drawn from some of the industry’s sharpest thinkers, of what may happen for the healthcare industry in 2019. →
Published January 7, 2019 on healthcaredive.com. Patients want more from providers than just good care. They also desire ease, convenience and →
NRC Health found 87 percent of patient comments praise clinicians' courtesy and respect. Patients were less likely to rave about their broader care experiences, with 67 percent of patients saying they feel less respected by nonclinical staff they encounter. →