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The latest news and industry
perspective from NRC Health.

How to use NPS in healthcare: A primer from MU Health Care’s CXO

The case for using Net Promoter Score (NPS) is compelling. To make effective use of it in a healthcare setting, Gwin advises three important tactics. Talking about Promoters, Detractors, and Passives brings NPS to the forefront of everyone’s concerns. It builds unity around earning consumer loyalty, which ultimately translates into more effective—and more empathic—care. August 8, 2019

Dr. Gary Kaplan to Present Keynote at The Governance Institute’s October Leadership Conference

The Governance Institute’s October 2019 Leadership Conference will bring together board members, CEOs, senior executives, physician leaders, general counsels, other healthcare professionals, and industry-leading healthcare governance experts from across the nation to learn, discuss, debate, and network on challenging issues facing today’s hospital and health system boards. August 5, 2019

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients. August 1, 2019

Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel

NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. July 22, 2019