In the years before 2020, consumerism had been a powerful but incipient force in the healthcare industry. Its influence was continuously shaping how healthcare organizations worked, but at a pace that was, in retrospect, manageably gradual. →
The latest news and industry
perspective from NRC Health.
Panelists at today's Patient Experience Summit by Cleveland Clinic & HIMSS discussed how the pandemic has brought teams together and broken down silos. →
A deeper dive into consumer data reveals a much more nuanced, multifaceted story of the year—along with some important developing trends. →