(US) 1.800.388.4264 | (CANADA) 1.866.771.8231

The latest news and industry
perspective from NRC Health.

The Relationship Era: Why Satisfaction, Quality, and Value Aren’t Enough to Win Over the Consumer

In the next decade, let’s hope we can consider the consumer point-of-view in measurement or any matter that requires their buy-in or benefits from their insight. In the world of healthcare, everything is riding on the relationship we build with  our consumers. It’s time to stop talking, start listening, and form our  goals  with our most important ally: the people we serve. April 2, 2019

Children’s of Alabama utilized the NRC Health Real-time Feedback solution to enable a culture shift

A culture shift is when change comes to the behaviors and beliefs of an organization and the people who work within it. This is something that doesn’t happen on its own—it’s something an organization has to focus on, and something that takes time. Read this case study on how Children’s of Alabama’s Vice President of Customer Service created a culture shift for the organization by adopting NRC Health’s Real-time Feedback solution. April 1, 2019