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The latest news and industry
perspective from NRC Health.

At Community Health Network, Real-time Feedback and Transitions amplify the voice of the patient

Creating better care experiences is a priority for many health systems. But few organizations approach the issue with the thoroughness of Community Health Network. Situated in the busy central-Indiana market, Community Health Network faces stiff competition for patient volumes. The organization’s leaders knew that to thrive under the competitive pressure, they would have to strive for a higher standard of patient care. This gave rise to a strategic initiative called Human Experience 2020. September 16, 2019

How Market Insights drives smart strategy at Community Health Network

Community Health Network wanted to balance these concerns against their customers’ demand, ensuring that their telehealth practice wouldn’t end up siphoning away the system’s limited resources. Market Insights helped Community Health Network’s leaders calibrate their telehealth offerings to suit what their consumers were looking for. August 28, 2019

Mass customization is the future of care. Here’s how to achieve it.

Healthcare already practices such segmentation, albeit in a limited way. Triage splits patients by their health status. Population health divides patients according to their demographic data. These modes of segmentation help hospitals allocate care and produce high-quality outcomes.To create care experiences that resonate on a personal level, however, organizations will have to reach further—they’ll have to pursue segmentation that includes patients’ identity, not just their clinical presentation. For this, hospitals will need psychographic models to complete their understanding. August 26, 2019