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perspective from NRC Health.
In the next decade, let’s hope we can consider the consumer point-of-view in measurement or any matter that requires their buy-in or benefits from their insight. In the world of healthcare, everything is riding on the relationship we build with our consumers. It’s time to stop talking, start listening, and form our goals with our most important ally: the people we serve. →
A culture shift is when change comes to the behaviors and beliefs of an organization and the people who work within it. This is something that doesn’t happen on its own—it’s something an organization has to focus on, and something that takes time. Read this case study on how Children’s of Alabama’s Vice President of Customer Service created a culture shift for the organization by adopting NRC Health’s Real-time Feedback solution. →
Consumerism is different in healthcare when you compare it to organizations like Amazon or Netflix, because patients aren’t coming to us to select a movie or choose the best price for a product. They’re coming for their healthcare needs, and that’s personal. →