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The latest news and industry
perspective from NRC Health.

Dr. Gary Kaplan to Present Keynote at The Governance Institute’s October Leadership Conference

The Governance Institute’s October 2019 Leadership Conference will bring together board members, CEOs, senior executives, physician leaders, general counsels, other healthcare professionals, and industry-leading healthcare governance experts from across the nation to learn, discuss, debate, and network on challenging issues facing today’s hospital and health system boards. August 5, 2019

The Hidden Healthcare Issue: Burnout

Burnout is defined as “a longterm stress reaction marked by emotional exhaustion, depersonalization, and a lack of personal accomplishment.” In 2015, physician engagement was identified as the number one opportunity to improve the U.S. healthcare system and CEOs’ top strategic priority. In contrast, today it has become a focus on provider burnout. Clinicians are becoming increasingly apathetic during interactions due to caregiver fatigue and subsequently burnout. This leads to an inability to fully engage with patients. August 1, 2019

Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel

NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. July 22, 2019

Transparency best practices: A conversation with Andy Ibbotson

Transparency is also extremely important for healthcare branding: 77% of patients begin their search for a new provider online, and almost all of them want to see verified reviews from other patients before they’ll book an appointment. By enabling organizations to publish verified patient reviews on their own websites, NRC Health’s Transparency solution gives health systems a way to proactively manage their brand, and to offer the content patients want to see. July 15, 2019