"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there." →
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The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey hasn’t changed since its inception in 2006. Healthcare leaders have long wanted to see it reformed. Now, hospital groups are making the case for a major HCAHPS overhaul.The cause for the upheaval of a 13-year-old process is due largely in part to the impact on the complete care journey, specifically the patient experience. In order to incite change in today’s healthcare ecosystem, patients need more opportunities to share... →
2020 will no doubt bring its own challenges. And just as surely, we promise to be by your side as you meet those challenges wtih compassion, vision, and true human understanding. For now though, we wish you a moment of rejuvenation - a rare chance at the renewal you so richly deserve. →
This Bridge the Gap podcast features Leslie Campbell, Chief Operations Officer of Diversicare Healthcare Services. Tune in to hear their discussion on intentional hiring and the experiences that have shaped her leadership style in senior living. You can also view a case study on Diversicare’s journey through unifying their unique 60+ senior living centers under one solid organization by utilizing the NRC Health Workforce Engagement platform. →
Diversicare had to find a way to scale their culture across each of their centers. Knitting together the system’s 60+ centers, and more than 10,000 team members, proved to be an enormous challenge. Using NRC Health’s Workforce Engagement, Diversicare quickly found results. →