(US) 1.800.388.4264 | (CANADA) 1.866.771.8231

The latest news and industry
perspective from NRC Health.

COVID Care: Here’s what wary patients want to hear from their providers

Sarah Fryda, MS

The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health. March 12, 2020

Thank you for joining us in Omaha!

It’s hard to deny the excitement surrounding this year’s Pediatric Collaborative. After all, the event was completely sold out, as representatives from 25 pediatric organizations across the country gathered in Omaha to learn, network, and develop a vision for the future of pediatric care. Here some of the highlights you’ll want to bear in mind. March 12, 2020

Consumer Trends Report: To remove friction from the encounter, you must understand your customers first.

Brian Curtiss, system marketing director at Bay Care Health System in central Florida, has a few ideas. “High-quality clinical care is important, yes. But it’s presumed. It’s the minimum,” Brian says. “Earning a position in the marketplace today is less about clinical delivery, than it is about how we serve people.” Data from NRC Health’s 2020 Consumer Trends Report—a comprehensive survey of healthcare-customer preferences, drawing from over two million patient comments and more than 300,000 Market Insights responses—seems to support Brian’s... March 11, 2020