In Tennessee's state Medicaid program, designing patient-centered quality metrics was essential for improving care and patient satisfaction. As the healthcare industry continues to embrace value-based payment models that reimburse based on care quality and patient satisfaction, state Medicaid plans are beginning to follow suit. →
The latest news and industry
perspective from NRC Health.
half of all U.S. hospitals report running an ED at or above maximum capacity. There’s no mystery as to why. The unique dynamics of emergency care—high volumes, complex cases, variable acuity, unpredictable admission patterns, 24/7 operational schedules—make ED patient flow one of healthcare’s most intractable problems. →
Organizations should celebrate staff who delight. In pediatric organizations across the country, there are nurses who sing to patients, doctors who dance, housekeepers who play video games. →
UMMC turned to NRC Health to help execute a formalized process in which every patient is contacted, high-risk patients are connected to the appropriate staff, and the insight gained from the connection with patients is packaged for managers and leaders to use to improve care for future patients. →
Healthcare executives have long recognized the importance of patient loyalty. What’s less clear is how to cultivate it. Building a coalition of enthusiastic customers requires a broad, expansive approach in relating to them. This can be a challenge, given the industry’s unique constraints and the sporadic patterns of healthcare consumption. Preston Gee, Vice President of Strategic Marketing at CHRISTUS Health, shares some of his insights on what attracts customers and what keeps them loyal. →