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The latest news and industry
perspective from NRC Health.

Executive Q&A with Vetter Senior Living’s President, Glenn Van Ekeren

Consumer expectations are changing in the senior-living arena. Personalized experiences are now expectations, not only in hospitals, but also in senior-living communities. Glenn Van Ekeren, the President of Vetter Senior Living, explains what he is seeing as the expectations of his consumers and what Vetter Senior Living is doing to keep up with these expectations, especially in light of a looming caregiver shortage. October 21, 2019

Post Discharge Call Staffing Best Practices

Following up with patients post-discharge is, or should be, a standard in every hospital across the country. Post-discharge calls continue the connection between the organization and the patient, alleviate patient anxieties, and help providers rapidly address issues that, without a phone call, may result in a worsening of the patient’s health, a readmission, or even an adverse event. October 14, 2019

Big changes at Google: Will Transparency customers be affected?

Because patients are looking for verified reviews, they are likely to spend more time on websites that provide them. Organizations with ratings published by Transparency therefore see improved engagement metrics: more time on page, decreased bounce-rates, higher conversion rates, etc.  Here’s a breakdown of Google’s recent changes will mean for your organization, and why Transparency remains an invaluable asset for your organization and the patients you serve.  October 9, 2019