Navigating evolving consumer sentiment can be a challenge, even in the best of times. In a crisis—even one in its waning days—it can be much harder. →
The latest news and industry
perspective from NRC Health.
Though the COVID-19 pandemic is far from over, there are promising signs that the worst may be behind us. Fear over the virus is gradually easing its grip on American public affairs, and NRC Health’s surveys have detected new notes of optimism in consumer sentiment. →
Interactions with patients are becoming more and more time-compressed as volumes increase. Accordingly, understanding what patients are hoping to get out of their visit ahead of time, and adopting a few simple behaviors to meet those expectations, can help improve the patient experience in the hospital or clinic. Improvements in communication will always strengthen the clinician-patient relationship—but they require going beyond a brief chart review or clinical conversation, to get at what patients really want. →
Join this FREE webinar that will review topics on attracting new hires in a negatively perceived environment, what successful onboarding during this time looks like, what to expect in the future, and more. →
Laughter therapy can also be used to relieve stress and pain at work. Starting a shift with a bit of laughter can help build resiliency and a sense of community among peers working together, and help to keep cortisol from spiraling out of control during patient care if things get difficult. One effective method to inspire laughter throughout a work shift can be the use of a warm-up exercise as a group. →