Negotiating the Trust Cliff
Explore how gaps between brand promises and patient experiences erode trust—and why reliability is healthcare’s most critical differentiator. →
The Future of the Physician: AI, Empathy, and the Evolving Patient Experience
In Part 2 of the Patient No Longer podcast conversation with Dr. Kevin Pho—internal medicine physician and founder of the influential KevinMD platform—host Ryan Donohue explores how physicians and patients can forge stronger relationships despite growing systemic and technological pressures. →
Unlock Insights from the Latest CAHPS and HCAHPS Updates: Key Takeaways from NRC Health’s Live Webcast
Healthcare organizations nationwide rely on patient experience surveys like CAHPS Hospice, HCAHPS, and OAS CAHPS to measure and improve quality of care. Staying current with survey protocol changes, compliance updates, and best practices for reporting is essential for accurate data collection and maximizing the impact of patient feedback. →
Restoring Human Connection in the Digital Age: A Conversation with Dr. Kevin Pho
Dr. Kevin Pho, founder of KevinMD and a leading voice in digital medicine, joins Patient No Longer to explore how technology, burnout, and evolving patient expectations are reshaping the physician-patient relationship. This episode takes a hard look at physician burnout, the role of empathy, and the importance of reclaiming eye contact and trust in a digital world. →
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