November 9, 2021 | Human Understanding Patient Experience From first to last impressions: What do we want to stick? Learn what a successful first impression looks like, and what closing words and actions leave the best impression on our consumers. →
November 8, 2021 | Human Understanding Patient Experience Pediatrics Webinar featured on the Enhancing PX with Digital Innovation virtual conference Presentation as featured during the Enhancing PX with Digital Innovation virtual conference. →
November 1, 2021 | Human Understanding Patient Experience Pediatrics Making Human Understanding tangible in healthcare When you hear someone say they love their physician, what do they give as the reason for it? →
October 27, 2021 | Market Insights Patient Experience New podcast: The beguiling world of healthcare branding This latest episode features a conversation around the beguiling world of healthcare branding. →
October 25, 2021 | Market Insights Ratings & Reputations Patient Experience 4 takeaways from the September 2021 COVID-19 vaccine survey COVID-19 vaccinations seem to have plateaued. →